We collect information about you during the checkout process in our store.By shopping at Matbah, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Matbah is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order and in cases where you have requested newsletters or promotional offers – in order to adapt the marketing to your individual needs.

What we collect and store

While you visit our website, we will track:

• Products you have viewed: we use this to show you, for example, products you have recently viewed.
• Location information, IP address and browser type: we use this for purposes such as VAT calculation and shipping costs.
• Delivery address: we ask you to provide this so that we can, for example, calculate shipping before you order, and send you the order!

We also use cookies to keep track of the contents of your shopping cart while you are using our website.

When you buy from us, we ask you to give us information that includes your name, billing address, delivery address, email address, phone number, credit card details/payment details and optional account information such as username and password. We use this information for purposes such as:

• Send you information about your account and your order
• Answering your questions, including repurchases and complaints
• Processing payments and preventing fraud
• Set up your account for our shop
• Comply with legal requirements we have, such as VAT calculation.
• Improve our shop offers
• send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email address and phone number, which will be used to fill in your details at checkout for future orders.

In general, we only keep information about you for as long as we need it for the purposes for which we collect and use it, and as long as we are not legally obliged to keep it. For example, we will store order information for the applicable time period for tax and accounting purposes. This includes your name, email address and billing and delivery addresses.

We also store comments or reviews, if you leave them.

Who in our team has access

Members of our team have access to the information you give us. For example, both administrators and shop owners have access:

• Order information such as what was purchased, when it was purchased and where it should be sent, and
• Customer information such as your name, email address, billing and delivery information.

Our team has access to this information to fulfill orders, make refunds and provide support.

What we share with others

We share information with third parties who help us fulfill orders and store services for you, such as –.

When making a purchase, information is shared with our payment provider. What is stored is the first name, last name, address, email address and phone number. If you choose to pay by invoice, the social security number is also saved by the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud.The payment providers (payment services) we use are: Bambora.

In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and delivery address details. Email address and/or mobile number may also be shared with the shipping company for notification purposes.The shipping companies we work with are: DHL.

Payments

We accept payments through Bambora . When we process payments, some of your data will be sent to Bambora, including information required to process or support the payment, such as the purchase total and billing information.

See Bambora privacy policy for more details.